(Updated
28/01/08)
0845 33 77 789 CROSSLINE - This is our New Number - same friendly service but with added features and capacity.
We're here to listen 6pm – Midnight Sunday to Friday & 6pm – 10pm on Saturdays
Lonely? Anxious? Depressed? Bereaved? Just need someone to Talk To? Would Like Somebody to Pray with You?
All calls are treated as confidential to Crossline.
Crossline currently receives nearly 6000 calls of which 4065 were able to be answered . About 60% of our calls are from people with mental health problems. Regular and repeat callers make up about 90% of calls. At present there is only a very small amount of follow up counselling, but sometimes people are happy to be put in touch with a local Church fellowship.
All our listeners are trained on a specialist telephone listening course that is accredited by the Association of Christian Counsellors. As far as I know this is the only accredited Christian based course of this type. This is course is available to be run throughout the country on request. A Training for Trainers Course in association with this is being planned for 2007.
Training
Course for New Listeners: Application Form 
Telephone Listening: Accredited by the Association of
Christian Counsellors- AT19/Tel/List
Topics Covered: Listening Skills & Telephone Listening Skills,
Telephone Boundaries, Crisis Listening & Call Handling of Issues e.g.
Relationships, Loneliness, Sex & Mental Health.
Courses are currently being planned for Crossline Hull (3 Saturdays
in Feb, March & April 2008), Bromley – South London in 2008 and for Gideons International January 2008
Interested - please email crossline@covcitymission.org.uk or ring 024 7661 5931
Have a Group Interested in being part of Crossline from a different area of the Midlands?
If you can get 6 to10 people then we will run our training course and you will be able to join our listening team after completing the training.
Send for Information or ring (024) 7661 5931.
You may also contact us for help by e-mail.
Crossline
Coventry has recently been accredited by the Telephone Helplines Association
Executive Committee to the Mental Health Helplines Partnership Quality
Standard. This represents a major achievement as well as a testimony to
the quality of our service. We are the first Christian Helpline in England and
Wales to do so and join a select group of 12 lines with the MHHP Quality
Standard. About 60% of the calls to Crossline are Mental Health related
because the majority of our regular callers fall into this group. We are now entitled to
display the THA Quality Standard logo on all our literature. For more information on
the MHHP click here 
We also receive calls that are signposted to us by other organisations including Get Connected
Christian Helplines Association – http://www.christianhelplines.co.uk 10 organisations originally signed up to be part of this new initiative for our nation - Serving Jesus Christ by Serving the People who Call Us. The organisation was launched at the Christian Resources Exhibition on May 12th 2004 - live on Premier Christian Radio. For more information follow the link to the CHA web site at http://www.christianhelplines.co.uk/
There are currently 7 Helplines who are full paid up members:-
Crossline Coventry; 0845 33 77 789 Crossline Hull; 01482 620820 Crossline Plymouth; 01752 666777
Martha & Mary Crisis Line; 0845 099 0910 Nationwide Christian Trust; 0844 576 8876
Premier Lifeline; 08456 525252 UCB Prayerline; 0845 456 7729
Founding Members now lapsed:
Derby: All Nations for Christ
Matthew Project 0800 765754
Preston Christian Message 01772 735076
We continue to work together on a number of initiatives. These currently include a Call Sharing Project with the aim of providing a Christian Helpline that is available 24/7 ; to produce a unified training programme alongside the Call Sharing project to enable rapid involvement of new listeners from different localities that at present do not have a local Christian helpline; to continue to organise meetings/seminars of general interest to Christian based helpline work; to identify or produce resources to back up Christian helpline work.
Behind the public face of our nation lies a community of people hurting and crying out for care. God hears every cry and His great loving heart is moved by what he hears. Crossline listeners are here to listen to your cries and to share the compassion of Christ with you when you call.
Crossline has been operating in Coventry since 1992 as a project of Coventry City Mission. All our listeners are committed Christians and have received training in listening skills with many having received accredited training in counselling as well. Face to face counselling is available by appointment with counsellors who all work under supervision. Crossline is a member of the Christian Helplines Association, Telephone Helplines Association , Mental Health Helplines Partnership and affiliated to the Association of Christian Counsellors
Below
are listed some common helps from scripture for crisis situations. Another useful site is
the Soon Gospel Problem Page
Anger: Ephesians 4:26; Psalm73
Bereaved: 1 Thessalonians 4: 13 -18
Desperate: Psalm 61: 1 - 3
Distressed or Troubled: Psalm 9: 9,10; Psalm 119: 61,71,75
Divorce: Mark 10:1-12.
Drink Abuse: Romans 12: 1-2; Ephesians 5:18.
Drug Abuse: Romans 12: 1-2; 2 Peter 2:19
Fear: Psalm 23; Psalm 27; Romans 8:31-39
Forgiveness: Psalm 51; Matthew 6: 12,14,15; 18: 22.
Loneliness: Deuteronomy 31:8; Psalm 23; Isaiah 41:10.
Needing Guidance: Proverbs 3: 5,6.
Sickness: Psalm 103:3; Matthew 4:23
Sleepless: Matthew 11:28.
Suicidal: Psalm 31; Psalm 55.
Unemployed: Jeremiah 29:11; Philippians 4:11-13. Psalm 34:18 "The Lord is near to the brokenhearted and saves those who are crushed in spirit"
We're Here To Listen!
Other Crossline's operating in UK: Link to Crossline Hull's web site - just follow link to map
Crossline Plymouth - 01752 666777
Crossline Maidstone - 01622 754447 Crossline Hull - 01482 620820
Crossline Scunthorpe & District - 01724 852244
Crossline Scotland - 0845 658 0045
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