Gina's Story

My daughter & I had just finished a salad at Neiman-Marcus Cafe in Dallas & decided
to have a small dessert. Because both of us are such cookie lovers, we decided to try the
"Neiman-Marcus cookie." It was so excellent, that I asked if they would give me the recipe.
The waitress said with a small frown, "I'm afraid not but, you can buy the recipe."

Well, I asked how much, and she responded, "Only two fifty, it's a great deal!" I agreed, just
add it to my tab I told her.

Thirty days later, I received my VISA statement from Neiman-Marcus and it was $285.00.
I looked again and I remembered I had only spent $9.95 for two salads and about $20.00
for a scarf. As I glanced at the bottom of the statement, it said, "Cookie Recipe - $250.00.
That's outrageous!

I called Neiman's Accounting Dept. and told them the waitress said it was "two-fifty," which
clearly does not mean two hundred and fifty dollars by any *POSSIBLE* interpretation of the

Neiman-Marcus refused to budge. They would not refund my money, because according to
them, "What the waitress told you is not our problem. You have already seen the recipe. We
absolutely will not refund your money at this point."

I explained to her the criminal statues which govern fraud in Texas. I threatened to refer them
to the Better Business Bureau and the State's Attorney General for engaging in fraud. I was
basically told, "Do what you want, it doesn't matter, and we're not refunding your money."

I waited, thinking of how I could get even, or even try and get any of my money back. I just
said, "Okay, you folks got my $250, and now I'm going to have $250.00 worth of fun." I told
her that I was going to see to it that every Cookie Lover in the United States with an e-mail
account has a $250.00 cookie recipe from Neiman-Marcus...for free.

She replied, "I wish you wouldn't do this." I said, "Well, you should have thought of that
before you ripped me off," and slammed down the phone on her.

So here it is!!! Please, please, please pass it on to everyone you can possibly think of.
I paid $250 for this...I don't want Neiman-Marcus to *ever* get another penny off of this recipe....

Back to the Recipe

To Bill Denegar Homepage