Alzheimer's Society, Durham and Chester-le-Street Branch, UK. Advice and Information

The Caregiver's Handbook
A valuable American information resource for Alzheimer Carers.

Advice and Information

National AS Helpline

Alzheimer's helpline

now even more helpful

0845 300 0336
Calls charged at local rate (UK)

The Alzheimer's Society national helpline is a telephone helpline that provides information, advice, support and referrals to anyone with concerns about Alzheimer's disease or any other form of dementia. Callers speak with trained helpline advisors.

The helpline is open from 8.30 a.m. to 6.30 p.m. Monday to Friday.

Calls are confidential to the helpline and callers need not give their name unless they want to receive information thorough the post.

Calls to the helpline are charged at local rate from anywhere in the United Kingdom.

As well as responding to the needs of callers to the helpline on the telephone, the helpline service provides written answers to queries by letter, email and fax.

Our aim is to provide clear, comprehensive and accurate information on all forms of dementia, on caring, legal and financial matters, social and health services and benefits. We can provide help on:

understanding the illness
treatments
how to get help locally
maintaining independence
financial & legal matters
coping with caring
community care
long-stay care
anything else to do with dementia

When appropriate, callers whose needs or requirements appear beyond the limitations of the Alzheimer's helpline, we will aim to refer the caller to the most relevant organisation or individual.

We provide the helpline service for:

people with dementia
their carers relatives
and anyone concerned about dementia including professionals working in the field of dementia care

We can also offer emotional support as a 'listening ear'.

Please don't hesitate to call.

0845 300 0336
Calls charged at local rate (UK)

Getting help locally

Caring for someone with dementia can be very distressing, very hard work and puts severe strain on the carer. It is important to seek help before reaching crisis point. We can put you in touch with others who may be able to help you. These include professionals from:

The Health Authority - community psychiatric nurse, health visitor or continence advisor.
Social Services - care manager, occupational therapist or home care manager.
The Benefits Agency - help with advice on making claims for benefits.

If you need help or know someone who does, please get in touch with us - telephone 0191 389 0400 or call In to the Branch Office at:
Branch Premises in Bullion Lane

South Approach,
Bullion Lane,
Chester-le-Street.

Freephone Information on Dementia

A joint initiative by the Alzheimer's Society and the College of Health, funded by the Readers' Digest.

Recorded information and advice on Alzheimer's disease and other dementias, including sources of practical, financial and legal help, available by

PHONING FREE (in the UK) 24 hours a day

0800 027 2627

01	Alzheimer's & and other forms of dementia
02	Alzheimer's Society
03	Claiming Benefits
04	Enduring Power of Attorney
05	Services
06	Diagnosis
07	Carers - looking after yourself
08	Communicating with people with dementia
09	Memory Loss
10	Wandering
11	Over-reaction and aggression
12	Feelings of Guilt

Alzheimer's Audio Tapes

The information on the above helplines is also available, all on one audio cassette. These cost £5.00 each including postage and packing. They are free to people who are visually impaired.

It is not possible at present to order on line, but you can download an order form (this may open a new browser window, depending on your settings) as a simple text file (1K), which you can then print out, fill in and send off to:

Alzheimer's Society
Gordon House
10 Greencoat Place
LONDON
SW1P 1PH
Cheques should be payable to Alzheimer's Society and sent with the form.
This information is also on the order form.
Price information etc. correct as of December 1999.

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