At www.thenaughtygnome.com we're proud to offer a fast, efficient and hassle-free delivery service. Choose which Gnomes you want to buy and decide where you'd like them sent, and we'll take care of everything, making sure your items are carefully packaged and arrive quickly.
You can always return items if they are defective. Please note: we only accept returns of items that have been opened and are defective. Please see "To return an item" below for details of how to return defective items to us.
If you return goods, as detailed, within 30 days, we will issue a full refund for the price you paid for the item.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.
To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box with all original documentation. Then send the package to the address below:
The Naughty Gnome Company, PO BOX 61, Buxton, Derbyshire, SK17 8FA. United Kingdom
For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery.
To cancel this contract, please email with the reasons for return. Please package the relevant item securely and send it to us so that we receive it within seven working days of the date that the item was delivered to you. The return address is:
The Naughty Gnome Company, PO BOX 61, Buxton, Derbyshire, SK17 8FA. United Kingdom
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is defective. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing).
Upon cancellation and reciept of any goods despatched by you to us we will refund the relevant part of the purchase price for that item.